Your Privacy Is Our Commitment

This Privacy Policy ("Policy") applies between bi44 ("we", "our", "platform") and its users ("you", "user"). By using the bi44 website or services, you are considered to have agreed to the terms of this Policy. We may update this Policy from time to time; continuing to use the platform after any changes means you are considered to have agreed to the updated Policy.

What Information We Collect

When opening an account with bi44 and during the process of receiving services, we may collect the following types of information:

1.1 Identity Information

• Your full name and date of birth
• Email address and contact number
• Current residential address
• Copy of National ID (NID) or passport (where required for identity verification)

1.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Site visit times, session logs, and navigation history
• Information obtained from cookies and similar tracking technologies

Methods of Collecting Information

bi44 collects your information primarily in the following ways:

• Directly provided: Information you provide yourself when registering an account, completing a transaction, or contacting the support team.
• Automatic collection: Information automatically collected through cookies, log files, and similar technologies when you browse the platform.
• Third parties: Information received from identity verification or fraud prevention services, but only to the extent necessary.

Purpose of Using Information

We use the information collected for the following legitimate purposes:

3.1 Service Provision and Operation

Keeping your account active, completing deposit and withdrawal processes, and ensuring your access to all gaming services on bi44.

3.2 Identity and Age Verification

Identity verification is carried out to meet legal obligations applicable in Bangladesh and to ensure that services are provided only to individuals aged 21 or above.

3.3 Security and Fraud Prevention

Detecting suspicious activity, preventing multiple account creation, and maintaining the security of the platform.

3.4 Customer Support

The collected information is used to resolve your issues and manage communications through 24/7 live chat and email support.

3.5 Service Improvement

Analyzing user behavior to improve the platform experience, design, and functionality.

3.6 Compliance with Legal Obligations

Storing and disclosing information as required to comply with domestic laws, regulations, or directives from competent authorities.

Information Sharing and Disclosure

bi44 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Service providers: With contracted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, or identity verification, who are bound to use information under this Policy.
• Legal requirements: Information may need to be disclosed to authorities under court orders, government investigations, or legal obligations.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred; however, users will be notified in advance in such cases.
• With your consent: For any purpose other than those mentioned above, your explicit consent will be obtained before sharing information.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the bi44 website. These technologies help remember your browser session, analyze platform performance, and personalize your experience.

5.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and the core functionality of the platform.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used for monitoring and improving site usage.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

Data Security Measures

bi44 has adopted industry-standard security measures to protect your information:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Secure data storage: Sensitive information stored in the database is kept in encrypted form.
• Access control: Only authorized staff may access user information for specific required purposes.
• Regular security testing: Regular security audits are conducted to identify system vulnerabilities.

No security measure is completely impenetrable. However, bi44 takes every possible technical and organizational measure to keep your information secure.

Data Retention Period

Your information is retained only for as long as it is legally required or relevant for service purposes:

• Active account information — fully retained for the duration of the account.
• Transaction records may be retained for a specified period after account closure under legal obligations.
• Once the required period has ended, information is securely deleted or anonymized.

Your Rights

Under this Policy, you enjoy the following rights:

• Access: You may request a copy of the information stored about you at bi44.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of your information in certain circumstances, though complete deletion may not be possible where legal obligations exist.
• Right to restrict processing: You may object to the processing of your information for specific purposes.
• Data portability: You may request to receive the information you have provided in a structured format.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

Protection of Minors

The bi44 platform is for individuals aged 21 and above only. We do not intentionally collect any information from minors. If we are informed that a minor's information has been collected by mistake, we will take immediate steps to delete that information and close the relevant account.

International Data Transfers

bi44's servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred to servers in various countries. We ensure that such transfers are always carried out while maintaining the protection standards described in this Policy and within the applicable legal framework.

Third-Party Integrations

The bi44 platform may include third-party services from game content providers (such as Pragmatic Play, Spribe, JILI, PG Soft, etc.). These service providers have their own privacy policies and are responsible for their own data processing practices. This Policy applies only to bi44's own data processing.

Policy Changes

bi44 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will post a notice on the platform. Continuing to use the platform after a policy change means you are considered to have agreed to the updated Policy. It is therefore recommended that you visit this page regularly to stay informed about the latest Policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact our support team:

We will endeavor to respond as quickly as possible after receiving your request.